In Simple Terms
We only collect information needed to build and host your website. We don't sell your data, and we protect it like our own business depends on it - because it does.
Information We Collect
Business Information
- Business name and contact information
- Phone numbers for SMS notifications
- Email addresses for system updates
- Website information (if integrating our form)
Website Content Data
- Business information provided for website builds
- Photos, logos, and other media assets you provide
- Content and copy created during the build process
- Service descriptions and business details
Technical Information
- Website hosting metrics and uptime data
- Form submissions on your client website
- Analytics data to improve performance
How We Use Your Information
- Service Delivery: Build and host your website
- Customer Support: Provide technical support and system improvements
- Maintenance: Provide ongoing website maintenance and updates
- Communication: Send important updates about your service
- Legal Compliance: Meet regulatory requirements for business communications
- Service Improvement: Analyze usage patterns to enhance our platform
Information Sharing
We DO NOT sell, rent, or share your customer data with third parties for marketing purposes.
We may share information only in these limited circumstances:
- Service Providers: Trusted partners who help operate our SMS and hosting services
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfer: In the event of a merger or acquisition (you'll be notified)
- With Your Consent: Any other sharing will require your explicit permission
Data Security
We protect your information using industry-standard security measures:
- Encrypted data transmission (SSL/TLS)
- Secure cloud hosting with regular backups
- Access controls and authentication requirements
- Regular security audits and monitoring
- Staff training on data protection practices
Your Rights
You have the right to:
- Access: Request a copy of the information we have about you
- Correct: Ask us to update inaccurate information
- Delete: Request deletion of your data (subject to legal requirements)
- Opt-out: Unsubscribe from non-essential communications
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at privacy@southlaautomation.com
Data Retention
- Website Data: Retained while service is active, plus 90 days after cancellation
- Content and Assets: Available to you on request when service ends
- Business Information: Kept while providing services, plus 1 year
- Communications: Support emails retained for 2 years
- Analytics: Aggregated usage data retained indefinitely (anonymized)
Children's Privacy
Our service is designed for businesses and is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes by email or through our service.